SUPPORT & F.A.Q.s
How much does shipping cost?
All our items are shipped out separately unless you buy two or more of the same thing.
If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third… item.
If you buy a number of items which are mixed between the FREE items and paid items the same above principles apply.
How do I check the status of my order?
This is a question we frequently get asked to we put together a shipping guide here and You can track your order status in real-time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at email@example.com to check the status of your order.
After an order has been placed, it’s immediately sent to one of our four fulfillment centers where we will ship your items within 2-3 business weeks. Below are the expected delivery times.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
How long does delivery take?
Usually 2-3 weeks. Due to the high demand for some of our most popular products, please allow 2-6 weeks for delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org
If your order hasn’t arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Do you deliver products internationally?
Bisan Express successfully ships A LOT of apparel worldwide each day. We have many happy customers in every corner around the world!
Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.
WHY WAS I CHARGED $0.30 AND $0.40 APPEARS IN PAYPAL OR ON MY INVOICE?
This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.
I’ve placed an order with multiple items recently, can I combine them into one package?
Since we have 4 different warehouses, we don’t have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you’ll probably receive one item before the next. Don’t panic if you don’t receive all of your items at once… Rest assured, they will get to you.
I’ve put a wrong shipping address and/or picked a wrong size/variant! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care, and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.
Amendments and Cancellations
If you need to make changes to your order you will need to contact us within 24hrs of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
- You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.
- You can view our full refund policy here.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
How secure is my personal information?
Bisan Express adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
If we still haven’t managed to answer your question please feel free to contact us and we’ll get back to within 24hrs :)